Your data stays with trusted hands.

We do not sell your data

Chess Clock Company does not sell, rent, or trade customer personal information. We use information to operate our website, respond to customers, process orders, improve our product, and provide useful updates about Chess Clock.

Information we collect

• Contact details you choose to provide, such as name, email address, and messages sent to us.
• Preorder and checkout details needed to support your purchase, including Stripe checkout identifiers and receipt-related information.
• Website analytics such as pages visited, referral sources, device or browser information, and advertising attribution when available.
• Shipping details when required to quote, fulfill, or support an order.

How we use information

We use customer information to deliver customer service, manage the interest list, process preorders and payments, send product and shipping updates, detect errors or abuse, improve website performance, understand marketing effectiveness, and comply with legal, tax, accounting, fraud-prevention, or safety obligations.

Service providers

We may share limited information with service providers that help us run the business, such as payment processing, hosting, database, analytics, email, fulfillment, tax, and customer support tools. These providers are expected to use information only to provide services to Chess Clock Company or as legally required.

Payments

Payments are handled by Stripe. Chess Clock Company does not store full payment card numbers on our servers. Stripe may collect and process payment information under its own terms and privacy practices.

Your choices

You may contact us to request that we update, correct, or delete personal information where we can reasonably do so. We may retain information when needed for order records, legal compliance, security, dispute resolution, business records, or legitimate operational purposes.

Security and retention

We use reasonable administrative, technical, and organizational safeguards for our stage of business. No internet or email system is perfectly secure, so we cannot guarantee absolute security. We keep information only as long as reasonably necessary for the purposes described in this policy.

Contact

Questions or privacy requests can be sent to info@chessclockcompany.com. We will do our best to respond promptly and helpfully.